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Testimonials

Thank you for your cooperation in this matter. I have been very impressed with your after sale...

- Martin Saggs

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Payments & Returns

Payment Security

Safe Girl offers a choice of PayPal or WorldPay for all online payment clearance and therefore does not hold any credit or debit card information. Both PayPal and WordPay are accredited payment service providers who handle your credit card transaction in a highly secure environment.

Purchasing

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other sub-contractors). We will not use your details for other purposes other than those stated in our Privacy Statement - below, without asking your consent. You may request your details are removed from our system by writing to our address.

We are not obliged to supply goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your credit card payment will be deducted prior to sending the goods ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability.

Order Confirmation

Upon submitting an order using our shopping basket system you will receive an email confirmation. Please check that the details within this email are correct. If there are any mistakes, please email us immediately. You may also print your invoice at the end of the checkout and can login in to your account to view previous invoices at a later date. In the unlikely event of us being unable to fulfill your order or part thereof, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfill we will immediately refund payment by the same method as the payment made.

Safety Disclaimer

We take safety and security very seriously. Products listed on this website are intended as an aid to personal safety and security. They are not meant to replace common sense and other safety and security advice and precautions for other parties that should be followed at all times. Safe Girl assumes no liability or risk involved in the use of the products. We make no warranty, expressed or implied, other than that the material conforms to applicable standard specifications. Safe Girl will not be held liable for consequential losses caused by the use of any of the products on this website howsoever arising.

Returns

Your happiness is crucial to our success, so if you are unhappy with any of our products we will refund any unused items in full so long as you return them to us at your cost, in a saleable condition (this means unused and with all packaging intact) within 14 days of purchase. Please call us for approval before returning any used goods. When returning goods be certain to include your own details.

Defective Goods

Safe Girl endeavours to provide goods free from defects in materials and workmanship. You should inspect the goods for defects or damage as soon as you receive them and notify us as straight away if there are any problems so we can arrange for their collection at no cost to you. We will at our option replace the goods or refund monies paid by you

Non Delivery

Please inform us within 21 days of placing your order if the goods have not been delivered. Although we may still be able to trace your items after this time we will not consider claims for lost items after this period.

Your Contract

The contract is entered into between ourselves at the point your payment is received and your order confirmed. The contract is made in English language only. Your contract/invoice will remain available online to you and will be accessible via your online account for a minimum of 6 months. If you need to correct an error in your order after it has been placed please do so by email or by phone immediately as most orders are sent the same day and once the goods have been sent additional carriage costs may be incurred

Cancelling your Contract

If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within 7 working days starting from the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.

If you wish to cancel, please write to us at our address. We require all cancellation requests in writing, within 7 working days starting on the day after you receive the goods from us. Alternatively, emails us at: sales@safe-girl.co.uk. We shall refund the total amount of money paid by you for the goods within 30 days from the day on which we receive your notice of cancellation in writing. Refunds for valid claims will be made via the same method of payment as used to place the order.
Please be sure to include the following details with all returns: Your name, daytime telephone number and order number, together with the reason for the return.


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