This is the privacy policy of SafeGirl Security. In this document, "we", "our", or "us" refer to SafeGirl Security.

Our registered address is at 146 New London Road Chelmsford CM2 0AW.

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you ("personal information") and information that could not. In the context of the law and this notice, "process" means collect, store, transfer, use or otherwise act on information.

Due to the nature of our site as an online store, we regret that if there are one or more points below with which you are not happy, your only recourse is to:

  • Turn off cookies (see What are Cookies?) which would directly affect the functioning our online shop.
  • Not make a purchase via our website as we would need to collect certain information from you in order to process your order and comply with UK tax laws.
  • Not leave any comments on our blog.
  • Not contact us via our website contact form.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party nor will it be sold to any third party.

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

What is Personal Data?

Personal data means any information relating to an identified or identifiable natural person (you, the 'data subject') by us (the 'data controller') or any other third party. An identifiable natural person, as defined by the EU General Data Protection Regulation (GDPR) is "one who can be identified, directly or indirectly, such as by a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".

Personal Information that we Collect & Why we Collect it

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

This website collects and uses personal information for the following reasons:

Creating an Account or Making a Purchase on our Website

Information we Process because we have a Contractual Obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information Relating to your Method of Payment

Payment information for online orders is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of PayPal. That page may be branded to look like a page on our website, but it is not controlled by us. See more about Secure Payment

Information we Process with your Consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at info@safe-girl.co.uk

Contact Forms & Email

Should you choose to contact us using any of the contact forms on our website, or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in this Privacy Policy or elsewhere. Instead the data will be collated into an email and sent to us. We will then only use this data to contact you with regards to your enquiry.

Hyper Text Transfer Protocol Secure (HTTPS) ensures an encrypted connection between your browser and our website or form, however we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

Information we Process because we have a Legal Obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Information Provided on the Understanding that it will be Shared with a Third Party

Certain areas of our website allow you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

  • posting a review to a product
  • clicking on an icon next to another visitor's message to convey your agreement, disagreement or thanks
  • posting a comment on a blog post

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at info@safe-girl.co.uk.

Our Blog

Should you choose to add a comment to any posts that we have published on the SafeGirl Security blog, the name and email address you enter with your comment will be saved to this website’s database, along with your IP address and browser user agent string (to help spam detection) and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below.

The storage of the IP address takes place for security reasons, and in case your comment violates the rights of third parties, or you post illegal content through a given comment. The storage of this personal data is, therefore, in the interest of SafeGirl so that we can report any infringement.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.

Only your name (or pseudonym) and the date you made the comment will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.

Your comment and its associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us at info@safe-girl.co.uk using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

Newsletter Signup

When you sign up to our email newsletter, your name and email address is shared with MailChimp, an email marketing service. We consider MailChimp to be a third party data processor (see below). You are able to unsubscribe from our newsletter at any time by:

  • Clicking the unsubscribe link at the bottom of in one of our email newsletters
  • Logging into your account on our website and changing your preferences
  • Emailing us directly at info@safe-girl.co.uk

Once your request has been received, your data will be no longer be shared with MailChimp.  

Personal Identifiers from your Browsing Activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Third Party Data Processors

We use a number of third parties to process personal data on our behalf:

Google Analytics

Like most websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer's IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

Google Analytics makes use of cookies, details of which can be found on Google's developer guides.

Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.  You can view Google’s Privacy Policy here: https://www.google.com/intl/en-GB/policies/privacy/

TawkTo

We use the services of Tawk.To provide our online chat function. We consider Tawk.To to be a third party data processor.

Information you provide to us via the online chat form will be shared with Tawk.To as well as your geographical location, and IP address. You can view Tawk.To’s Privacy Policy here: https://www.tawk.to/privacy-policy/

Gravatar

As explained above, when you post a comment to our blog, an anonymised string created from your email address (also called a hash) may be provided to the Gravatar service. You can view Gravatar’s Privacy Policy here: https://en.gravatar.com/site/privacy

Spam Prevention

Comments left on our blog may be checked through an automated spam detection service.

Embedded Content from and Links to other Websites

This privacy notice does not cover the links within this site linking to other websites.  Articles on this site may include embedded content (e.g. videos, images, articles, etc.) or links to other websites. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

These sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you'll need to check that site's own privacy statement.

What are Cookies?

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. By continuing to use our website you consent to our use of these cookies. If you choose not to accept them, then you can choose to either disable cookies on your browser or leave our website.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website such as ordering products.  You will still be able to browse the site and use it for research purposes.

We use cookies in the following ways:

  • to track how you use our website
  • to keep you signed in our site
  • to record the conversation thread during a live chat with our support team
  • to store information in your shopping basket to allow you to place an order through the website

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

However, if you'd prefer to restrict, block or delete cookies from safe-girl.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us.

'Share' tools

If you take the opportunity to 'share' safe-girl.co.uk content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further Information about Cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org.

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website.

Complaints Regarding Content on our Website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Complaining about our Products or Services

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Access to your Personal Information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you may send us a request at info@safe-girl.co.uk.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your Information

If you wish us to remove personally identifiable information from our website, you may contact us at info@safe-girl.co.uk or make a request via your account on our website.

This may limit the service we can provide to you.

Verification of your Information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Use of this Site by Children

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian.  We collect data about all users of and visitors regardless of age, and we anticipate that some of those users and visitors will be children.

Such child users and visitors will be subject to whatever on-site marketing they find, wherever they visit.

Encryption of Data sent Between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browsers URL bar or toolbar.

Complaints about How we use your Data

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info@safe-girl.co.uk.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/

Retention Period for Personal Data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

Compliance with the Law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this Privacy Policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.